Date last revised: Aug. 13, 2012
TYPES OF INFORMATION COLLECTED
Information that you provide by filling out forms on the Site(s). This includes information you provide when you register to use the Site(s); subscribe to any services offered on the Site(s) including but not limited to interactive services (such as blogs, chat rooms, message boards, or other user forums); enter a competition or promotion sponsored by KRACO ENTERPRISE LLC; complete a survey; or report a problem with the Site(s); Your correct date of birth, which we may require that you submit accurately to ensure that you do not access the Site(s) if you are not of a legal age to purchase items offered for sale or giveaway on the Site(s);
Any information you may provide when you contact us or send us a correspondence;
Details of any transactions you carry out through the Site(s) including the placement of any orders by you; and
Details of your visits to the Site(s) including, but not limited to, your computer’s IP address, password information, page interaction information, traffic data, location data, weblogs, and other data about the resources that you access.
WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW?
KRACO ENTERPRISE LLC collects personal information in several ways when you place an order or register for a service offered by KRACO ENTERPRISE LLC. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit card billing address (es) so that we can process and fulfill your order. We only save credit card information for those customers that have registered on the Site(s). Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner’s systems. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order. In addition, our Live Chat provider stores all chat conversations for 13 months. These transcripts are only accessed by KRACO ENTERPRISE LLC for training purposes so we can enhance the service we provide.
We may use information from cookies for the following purposes:
Traffic monitoring, for example, the IP address from which you access the Site(s), the type of browser and operating system used to access the Site(s), the date and time of your access to the Site(s), the pages you visit, and the Internet address of the website(s) from which you accessed our Site(s);
To recognize repeat visitors for statistical/analytical purposes; or
Anonymous tracking of interaction with online advertising, for example, to monitor the number of times that a banner ad is displayed and the number of times it is clicked.
We may connect the information that we collect through cookies with other Personal Information that you provide to us. Such purposes are:
To customize or personalize your experience of the Site(s); for example, so that we can greet you on the Site(s) by name;
For transactional purposes, such as credit card sales; or
To monitor your use of the Site(s) in order to make our communications with you as relevant as possible; for example, by sending you email communications relevant to the parts of the Site(s) that you visit most often or by letting you know about features of the Site(s) that you have not accessed previously.
We may compile and report to third parties (such as advertisers) aggregate statistics about our users in terms of numbers, traffic patterns and related Site(s) information. If you choose not to receive cookies, you may still use most of the features of our website(s), including the ability to purchase items.
We may use standard Internet technology, such as web beacons and other similar technologies, to track your use of our Site(s). We also may include web beacons in promotional email messages or newsletters to determine whether messages have been opened and acted upon. The information we obtain in this manner enables us to customize the services we offer our website visitors to deliver targeted advertisements and to measure the overall effectiveness of our online advertising, content, programming or other activities.
HOW PERSONAL INFORMATION MAY BE USED, INCLUDING ANYONE IT MIGHT BE SHARED WITH
KRACO ENTERPRISE LLC may use your Personal Information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Your personal information may also be shared with other trading divisions within the Kraco Enterprises LLC. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.
When you register with KRACO ENTERPRISE LLC websites, you will have the option not to subscribe to our update service. If you choose to opt-out for this service, we will not send you alerts for new products, features nor enhancements; special offers; upgrade opportunities; contests or events of interest. However, if you choose to receive our emails from time-to-time we will use the information you provide to promote the products and services of our business partners or other companies within the Kraco Enterprises LLC, via email or direct mail. We do collate information about Site traffic, sales, most wanted list, and other commercial information which we may pass on to third parties but this information does not include any information which can identify you personally. We strive to limit use of your information to those offers that we think you would appreciate receiving. Finally, we may use your Personal Information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our Site(s) design to better meet our visitors’ needs. Kraco Enterprises LLC, reserves the right to change our policy on disclosure from time to time, and will make efforts to notify you. It is your choice to opt out at that time.
In addition to disclosures identified in the purposes above, from time to time we may disclose Personal Information to:
Our service providers and subcontractors, including our affiliates, retained to perform functions on our behalf or to provide services to us, such as warehousing and delivery; marketing and advertising; data processing; software development; website hosting and management; information technology and office services; legal, accounting, audit and other professional service providers; and further provided such service provider does not collect, use or disclose the personal information for any purpose other than to perform such functions or to provide services to us or as otherwise required by law; Unaffiliated service providers with whom Kraco Enterprise LLC may subcontract, including website hosting companies, fulfillment companies and other third party service providers;
The prospective seller or buyer of KRACO ENTERPRISE LLC’s business or assets, including where KRACO ENTERPRISE LLC or substantially all of KRACO ENTERPRISE LLC’s assets is acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
FOR FASTER SHOPPING AND BETTER CUSTOMER SERVICE
To make shopping at KRACO ENTERPRISE LLC websites even quicker, we will securely store your credit card details if you are a registered customer. So the next time you snap up a bargain you can act fast and place your order without having to re-enter all your details.
Your full card details will never be displayed, only the last four digits so that you know which of your cards you are using. You can also delete your card details and add new card details on the payment page if you would prefer to use an alternative card.
For increased security, if you change or add a new address you will be prompted to re-enter your card details. This means that if someone guesses your password and tries to place an order using your account, they will be unable to do so to any address other than those you have already saved.
OPT-IN AND OPT-OUT PROVISIONS
When you register, you will be given the option to opt-out of subscribing to our regular update service.
Alternatively you can change your email preferences or opt out of all emails by logging into My Account. It is not our policy to share our customers’ personal details with third parties other than as stated herein.
Should you choose to have your name and personal data removed from our database altogether, you can do so by sending an email to [email protected] or by writing to us at:
KRACO ENTERPRISE LLC, c/o Customer Care 505 E. Euclid Ave. Compton, CA 90222.
HOW YOU CAN ACCESS AND, IF NECESSARY, CHANGE PERSONAL INFORMATION
If for any reason you are concerned that the personal information held by Kraco Enterprise LLC’s websites is not correct, please visit the appropriate website and, after logging into the site using the ‘Sign In’ menu on the home page, your personal information will be made available for review and change in the ‘My Account’ section. Information may be changed online within My Account, Address book, and My Emails. You can change or delete saved credit card details each time you make a purchase. You will also be able to delete saved credit card details by adding or editing a shipping/billing address. If you prefer, you may contact us by email at [email protected] and we will amend your personal details.
SAFEGUARDING YOUR PERSONALLY IDENTIFIABLE INFORMATION
Where we have given you (or where you have chosen) a user identification code, password or any other piece of information as a part of a registration scheme or a security procedure to enable you to access certain parts of the Site(s), you are responsible for keeping this password confidential. We ask you not to share a password with anyone. In particular, you should not share your password with anyone who is not of legal age to enter into contracts and purchase goods in the country or other territory in which you are located or are accessing the Site(s) or to anyone in a country or other territory where use of the Site(s) is not permitted.
We will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above, and we will use our best endeavors to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorized use. In addition, we will take reasonable steps to ensure that third party business partners to whom we transfer any data will provide sufficient protection of that personal information. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal Information, we cannot guarantee the security of the data you transmit to the Site(s); any transmission is at your own risk. Once we have received your information, we will use reasonable efforts to try to prevent unauthorized access.
In the unlikely event that we believe that the security of your Personal Information in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we would endeavor to do so as promptly as possible under the circumstances, and, to the extent we have your email address, we may notify you by email.
Kraco Enterprises LLC websites use Secure Socket Layer (SSL) technology to make your shopping experience safe and secure. This encrypts and protects the data you send to us over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to find out more information about the SSL digital certificate registration. You will also notice that when you look at the location (URL) field at the top of the browser, it begins with ‘https:’ instead of the normal ‘http:’. This means that you are in secure mode.
WHERE AND HOW TO ASK QUESTIONS OR FILE COMPLAINTS
If you require more information please go to the Contact Us section of the Site(s) and send an email to [email protected] In the title of the email please include KRACO ENTERPRISE LLC.
By visiting KRACO ENTERPRISE LLC, you are accepting and consenting to the practices described.